We deliver to several countries beyond the Netherlands. Polarwise is also available in Austria, Belgium, Switzerland, Germany, Denmark, Spain, France, the United Kingdom, Australia, Ireland, Italy, Luxembourg, Monaco, Poland, Portugal, Norway, Finland, and Sweden.
You can track your order with this link: https://tracking.polarwise.com/tracking/
Delivery within the Netherlands typically takes 3-5 business days. For international orders, delivery usually takes 5-7 business days.
Occasionally, deliveries may take a little longer than expected. If you haven't received your order after 10 business days, please get in touch with us at hello@polarwise.com, and we will arrange for a replacement to be sent.
Tracked orders can be monitored throughout the delivery process, while untracked orders cannot be tracked once they leave our warehouse. For untracked orders, we can only provide an estimated delivery date based on average delivery times.
You can enjoy our products with the ease of them being shipped automatically to your house. You can decide the frequency yourself and we will do the rest. And the best part is: when you choose a subscription, you will receive a 20% discount for every order that we ship to you! Still have enough Polar? No worries, you can pause the subscription anytime you like!
If you still have plenty of Polarwise from your previous order, don’t worry – you can pause your subscription for free at any time, and resume when you're ready for your next delivery.
Our money-back guarantee ensures that if our products don't meet your expectations, we will refund your money. Simply contact our customer service team within 60 days of purchase, and they will process your refund. Please note that this guarantee is not valid for the Polarwise Vitamins or the Deodorant.
Our money back guarantee is valid for 60 days after ordering your Polar. This gives you the time to test our product for a while.
All our products are subjected to comprehensive testing and comply with the latest European Union Cosmetics Regulation, which represents the most current and updated standard in the EU. Please note that the results of these tests are not publicly disclosed. For in-depth information regarding EU cosmetic legislation, we suggest visiting their official website, see the link. https://single-market-economy.ec.europa.eu/sectors/cosmetics/legislation_en
Yes, Polarwise is safe to use during pregnancy. Our products work only on the skin’s surface, so there is no risk to your baby, even while breastfeeding. If you're unsure, we recommend consulting your doctor first.
If you use the product as directed, it will not stain your clothes. For extra peace of mind, simply wash the treated area in the morning.
We recommend waiting at least 24 hours after shaving before applying the product to avoid irritation. Trimming is less likely to cause issues, but for maximum safety, we suggest waiting 24 hours after trimming as well. You can shave or trim again the day after applying the product.
If the product isn’t working for you, we offer a full refund. However, your body may need some time to adjust to Polarwise. We recommend giving it a solid two weeks of nightly application to see results. If you're still not satisfied, we will happily refund your money as promised.
Our products are suitable for use by individuals aged 12 and older.