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FAQ

Answers to most common questions about products, orders, shipments, and payments.
Delivery
In which countries do we deliver?

We deliver to several countries beyond the Netherlands. Polarwise is also available in Austria, Belgium, Switzerland, Germany, Denmark, Spain, France, the United Kingdom, Australia, Ireland, Italy, Luxembourg, Monaco, Poland, Portugal, Norway, Finland, and Sweden.

How can I track my order?

You can track your order with this link: https://tracking.polarwise.com/tracking/

How long does delivery take?

Delivery within the Netherlands typically takes 3-5 business days. For international orders, delivery usually takes 5-7 business days.

What should I do if my order hasn't arrived?

Occasionally, deliveries may take a little longer than expected. If you haven't received your order after 10 business days, please get in touch with us at hello@polarwise.com, and we will arrange for a replacement to be sent.

What is the difference between tracked and untracked orders?

Tracked orders can be monitored throughout the delivery process, while untracked orders cannot be tracked once they leave our warehouse. For untracked orders, we can only provide an estimated delivery date based on average delivery times.

Subscription
How do subscriptions work?

You can enjoy our products with the ease of them being shipped automatically to your house. You can decide the frequency yourself and we will do the rest. And the best part is: when you choose a subscription, you will receive a 20% discount for every order that we ship to you! Still have enough Polar? No worries, you can pause the subscription anytime you like!

Can I pause my subscription?

If you still have plenty of Polarwise from your previous order, don’t worry – you can pause your subscription for free at any time, and resume when you're ready for your next delivery.

Money-back guarantee
How does the money-back guarantee work?

Our money-back guarantee ensures that if our products don't meet your expectations, we will refund your money. Simply contact our customer service team within 60 days of purchase, and they will process your refund. Please note that this guarantee is not valid for the Polarwise Vitamins or the Deodorant.

How long is the money-back guarantee valid?

Our money back guarantee is valid for 60 days after ordering your Polar. This gives you the time to test our product for a while.

Safety
Are Polarwise products safe to use?

All our products are subjected to comprehensive testing and comply with the latest European Union Cosmetics Regulation, which represents the most current and updated standard in the EU. Please note that the results of these tests are not publicly disclosed. For in-depth information regarding EU cosmetic legislation, we suggest visiting their official website, see the link. https://single-market-economy.ec.europa.eu/sectors/cosmetics/legislation_en

Is it safe to use Polarwise during pregnancy?

Yes, Polarwise is safe to use during pregnancy. Our products work only on the skin’s surface, so there is no risk to your baby, even while breastfeeding. If you're unsure, we recommend consulting your doctor first.

Does Polarwise stain clothing?

If you use the product as directed, it will not stain your clothes. For extra peace of mind, simply wash the treated area in the morning.

Can I use the product after shaving or trimming?

We recommend waiting at least 24 hours after shaving before applying the product to avoid irritation. Trimming is less likely to cause issues, but for maximum safety, we suggest waiting 24 hours after trimming as well. You can shave or trim again the day after applying the product.

What should I do if the product isn't working for me?

If the product isn’t working for you, we offer a full refund. However, your body may need some time to adjust to Polarwise. We recommend giving it a solid two weeks of nightly application to see results. If you're still not satisfied, we will happily refund your money as promised.

From what age can I use Polarwise?

Our products are suitable for use by individuals aged 12 and older.