Privacy & Cookie Statement Polarwise

15 April 2021

Our web shop processes and stores personal data. Polarwise considers careful handling of personal data of great importance. Your personal data is therefore carefully processed and secured by us.

We adhere to all requirements of the Dutch and European privacy legislation. This means, among other things, that we:

● clearly specify the purpose before we process personal data, through this privacy statement;

● limit our collection of personal data to only the personal data necessary for legitimate purposes;

● first ask for explicit permission to process your personal data in cases where your permission is required;

● take appropriate security measures to protect your personal data and also requirements of parties that process personal data on our behalf;

● respect your right to provide, correct or delete your personal data on your request.

Polarwise is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose at the web shop We recommend that you read it carefully.

If you have any questions or would like to know exactly what we keep about you, please contact Polarwise.

Your account

In order to use certain features of our web store, you must first register. You must provide information about yourself and choose a username. We use this data to create an account, which you may log into with your username and password of your choice. For this we use your name and address details, telephone number, billing address, e-mail address, payment details, gender, date of birth and IP address. We need this for the agreement we conclude with you. We keep this information until you delete the account.

We store this information so that you do not have to enter it again and so that we can contact you in the context of the execution of the agreement. You can change information via your account whenever you want.  

Provision of data to third parties

We work with certain companies that may receive your above-mentioned personal data from us.

Handling your order

When you place an order with us, we use your personal data to handle your order. We pass your personal data to the courier so that they can deliver the package. We also receive information about your payment from your bank or credit card company. For this we use your name and address details, telephone number, billing address, e-mail address, payment details, gender, date of birth and IP address. We need this because of the agreement we conclude with you. We store this information for up to two years after your order has been completed. We store certain customer data conforming the statutory fiscal retention period.

To handle orders we work together with:

● Our payment gateway Mollie B.V.

● Our courier PostNL N.V.


We would like to send you advertisements about offers and new products or services. We do this:

● per e-mail

● via social media

● by telephone

You can object to this at any time. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option to indicate you no longer want to receive any promotional e-mails from us. You can also indicate this when you receive a call. You can also report this via your account.

Location data

If necessary, we may collect location data (GPS) from you. Your permission will be requested for this at the time itself.

This (location) data can also be stored and processed by the provider of, for example, the navigation/map software, such as Google Maps, but the data can also be used by, for example, Google or Apple itself. We have no control over that. Please read the privacy statements of the relevant provider.

Disclosure to other companies or institutions

With the exception of the aforementioned partners, we will under no circumstances transfer your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police require this when a crime is suspected).


We keep statistics about the use of our online store.


Our website uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But we can also use them to identify you as a returning visitor.

When you visit our website for the first time, we show a notification with an explanation about cookies. We will also ask for your consent to the use of these cookies.

You can disable cookies via your browser, but some features of our store may no longer work properly.

We have made agreements about the use of cookies with other companies that use cookies. However, we do not have full control over what they do with the cookies themselves. Please read their privacy statements. (Note: these can change regularly).

Google Analytics

We use Google Analytics to keep track of how visitors use our website. We have entered into a processing agreement with Google. It contains strict agreements about what they personal data they are allowed to store. We have not allowed Google to use the obtained analytics information for other Google services. We do not let Google anonymize the IP addresses.


The security of your personal data is very important to us. We ensure that your data is properly secured. We constantly evaluate our security and pay close attention to what can go wrong.

Changes to this privacy policy

We reserve the right to make changes to this privacy statement. We recommend that you regularly consult this privacy statement so that you are aware of any changes. We will do our best to notify you of any changes we make.

Access, change and delete your data

If you have any questions or want to know what personal data we have about you, you can always contact us. See our contact details below.

You have the right to:

● receive an explanation of what personal data we have and what we do with it

● access to the precise personal data that we have

● have errors corrected

● have outdated personal data removed

● transfer your personal data to another party

● withdraw your consent

● object to a particular use

Please make sure that you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.

File a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority, the Dutch Data Protection Authority.

Contact details:

Blasiusstraat 55C
1091CL Amsterdam