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privacy


Privacy & Cookie Statement
Polarwise
Last Updated: January 23, 2025

At Polarwise, we value your privacy and are committed to processing your personal data responsibly and securely. This Privacy & Cookie Statement explains how we handle your data when you use our web shop at www.polarwise.com.

We comply with all requirements under Dutch and European privacy laws, including the GDPR. Here's how we protect your data:

  • Purpose Clarity: We clearly state why we process your data through this statement.
  • Minimal Data Collection: We only collect the data necessary for specific, legitimate purposes.
  • Explicit Consent: When required, we ask for your explicit permission before processing your data.
  • Data Security: We apply strict measures to safeguard your data, including requirements for third-party processors.
  • Your Rights: You can access, correct, or delete your personal data upon request.

If you have questions or wish to understand how your data is handled, feel free to contact us (details below).

Personal Data We Process

Your Account

To access certain features, you may need to create an account. During registration, we collect:

  • Name and address
  • Telephone number
  • Billing address
  • Email address
  • Payment details
  • Gender
  • Date of birth
  • IP address

We use this data to manage your account and provide our services. You can update your account information at any time. Data is retained until you delete your account.

Order Handling

When you place an order, we use your data to process and deliver it. Data collected for this includes:

  • Name and address
  • Telephone number
  • Billing address
  • Email address
  • Payment details
  • Gender
  • Date of birth
  • IP address

This data is shared with:

  • Payment gateway: Mollie & Paypal
  • Couriers: PostNL N.V. 

We retain order-related data for up to two years after completion, except for data required by law (e.g., tax purposes).

Marketing & Communication

We may send you promotional messages about new products or services via:

  • Email
  • Social media
  • Phone

You can opt-out at any time by:

  • Clicking the unsubscribe link in our emails
  • Indicating your preference during calls
  • Adjusting your account settings

Cookies and Analytics

Cookies

We use cookies to improve your experience, store your preferences, and identify returning visitors. Upon your first visit, we’ll request your consent for cookies. You can disable cookies in your browser settings, but this may affect site functionality.

Google Analytics

We use Google Analytics to analyze site usage. A processing agreement with Google ensures your data is handled securely. We:

  • Do not allow Google to use data for other services.
  • Do not anonymize IP addresses.

For details, refer to Google’s privacy policy.

Data Security

Your data’s security is paramount. We implement advanced measures to protect your information and continuously evaluate our processes to mitigate risks.

Your Rights

You have the right to:

  • Access the personal data we store.
  • Correct inaccurate or outdated data.
  • Delete unnecessary data.
  • Transfer your data to another party.
  • Withdraw consent for specific data processing.
  • Object to data usage.

To exercise your rights, provide sufficient identification to ensure accurate processing of your request.

Complaints

If you feel your data is not being handled correctly, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Changes to This Policy

We may update this policy periodically. We encourage you to review it regularly. Significant changes will be communicated directly.

Contact Information

The Polar Company B.V.
Vijzelgracht 2a
1017 HR Amsterdam
Email: hallo@thepolarcompany.com